Frequently Asked Question

Welcome to our FAQ section, where we address common queries and concerns to ensure a seamless experience for our valued customers. Whether you're seeking information about our products, services, or policies, you'll likely find the answers you need right here.

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Question : What products and Service do you offer?
Answer : Our product include Weft Hair, Closures, Frontals, Closure or Frontal Wigs and Full Lace Wigs. Additionally, We offer services such as hair sewing, ventilating various types of hair extensions and making wigs.
Question : Can you send your price list?
Answer : Thank you for your inquiry. Our current price list is available for review on our website. Please feel free to visit to access the information. If you have any further questions or need assistance, please don't hesitate to let us know. We're here to help!
Question : What sets your products and services apart from other companies?
Answer : Our products and services stand out for several reasons. Firstly, we exclusively offer Cambodian hair sourced directly from individuals who generously donate their hair in exchange for fair compensation. Each bundle undergoes meticulous handling to prevent tangling, ensuring that our hair remains of the highest quality. Our commitment to single-donor hair, aligned cuticles, and the preservation of the original pattern, color, and luster sets us apart in the industry. Additionally, our track record speaks for itself, with an impressive 90% customer retention rate and the trust of retailers who rely on us to enhance their brand image
Question : How can I contact your business for more information or assistance?
Answer : A: For more information or assistance, you can reach out to us through the following
WhatsApp: +855 77 737 737
We’re available to assist you and provide any additional information you may need. Feel free to contact us through your preferred method, and we’ll be happy to help!
Question : How long does it take for orders to be processed and shipped?
Answer : Our processing and shipping times vary depending on the availability of our products. For items that are in stock, we typically fulfill orders within 3 business days. However, for items that are not currently in stock, especially long and curly hair varieties, fulfillment may take longer, possibly extending up to 2 months. We strive to maintain a comprehensive inventory, with over 5 thousand weft hair and over 1000kg of bulk hair readily available. In the event that a pre-order cannot be completed within a reasonable timeframe, we offer refunds, with any transfer fees deducted accordingly
For more precise information about processing and shipping times for specific products, feel free to contact us directly. We're committed to providing you with the best possible service and assistance.
Question : Is your hairs Raw Cambodian?
Answer : Yes, our hair is indeed Raw Cambodian. We take pride in sourcing our hair directly from Cambodia through our network of professional hair collectors located throughout the country. From the initial collection stage to the production of finished products, our entire process is centralized under one roof and subjected to stringent quality control measures.
Our commitment to quality ensures that our customers receive hair extensions of the highest standard, characterized by their natural hair patterns and durability. We prioritize customer satisfaction and strive to deliver products that exceed expectations, providing long-lasting use and a seamless experience.
Question : Can your hairs be bleach to 613?
Answer : Yes, our hair can be bleached to achieve the color 613, particularly with our brown bundles that have lower melanin content. However, it's important to note that hair dyed to jet black or other dark colors may not bleach effectively. We recommend conducting a strand test or consulting with a professional colorist before bleaching to ensure desired results and minimize potential damage. 8. Q: Can you send me the differences of hair patterns of styles
Question : Can you send me the differences of hair patterns of styles?
Answer : Yes, certainly! Our hair patterns originate directly from hair donors and are categorized into the following styles:
  • Straight (S): Hair that is naturally straight from root to tip, lacking significant waves or curls.
  • Wavy Type A: Hair characterized by gentle waves, typically ranging between 1 to 2 on the hair texture scale.
  • Wavy Type B: Hair featuring more noticeable waves, falling within the range of 3 to 5 on the texture scale.
  • Curly Type C: Hair with well-defined curls, ranging between 6 to 8 curls per inch.
  • Curly Type D: Hair with tightly coiled curls, exceeding 9 curls per inch, offering distinct texture and volume.
Each pattern offers a unique look and texture, catering to various preferences and styles. If you have any further questions or need assistance in selecting the right pattern for you, please don't hesitate to ask!
Question : So out of three differences Hair Grade which one is single donor hair?
Answer : All of our hair extension products are sourced from single donors, ensuring top quality and authenticity. We've categorized our hair into three different grades to offer various options
  • Grade #1 (Premium Hair): This grade features highly selective, healthy hair that can be dyed to lighter colors, including 613. It represents the highest quality and versatility.
  • Grade #2 (Standard Hair): Hair in this grade has been bleached or colored by the donors, yet it retains the ability to be further colored multiple times. It offers a balance between quality and flexibility.
  • Grade #3 (Jet Black Hair): This grade consists of hair dyed black by the donors. It's ideal for individuals who prefer not to change the hair color, providing a reliable and consistent option.
Regardless of the grade chosen, all our hair extensions are sourced ethically and meticulously to ensure exceptional quality and customer satisfaction
Question : Is your hair single or double drawn? And can I see your bundles?
Answer : Our hair bundles typically adhere to a standard ratio of 60%-70% fullness from top to bottom, which we find strikes a balance between volume and natural appearance. However, we also offer the flexibility for customers to customize their orders according to their preferred level of fullness.
Whether you prefer single or double drawn hair, we can accommodate your needs through customized orders, with pricing adjusted accordingly. This allows you to tailor your purchase to your specific preferences and desired look.
If you'd like to see examples of our bundles or discuss customization options further, please feel free to reach out to us directly. We're here to assist you in finding the perfect solution for your hair needs.
Question : Do you have clip-ins, tap-ins or seamless clip?
Answer : At the moment, we offer clip-in hair extensions that can be customized in terms of size, weight, and the number of pieces per set to suit your preferences perfectly. As for tap-ins, we're currently in the process of considering their inclusion in our product lineup. We'll be sure to notify you as soon as they become available. In the meantime, if you have any specific requirements or questions about our clip-ins, please feel free to let us know. We're here to assist you!
Question : Can you make your hairs double wefted?
Answer : Yes, we offer the option for double wefting with an additional charge if you order from our available stock. Alternatively, if you prefer an even thicker weft, you can place a pre-order, and we can create it from our bulk hair. However, please note that this option may require some time for hair sourcing and production. If you have any further questions or would like to discuss your preferences in more detail, please feel free to contact us. We're here to assist you!
Question : Does your hair hold the styles?
Answer : Our raw human hair is renowned for its exceptional quality and natural attributes, which contribute to its excellent ability to hold styles. Whether you prefer straight, wavy, or curly styles, our hair retains its versatility and shape remarkably well. Our customers consistently praise the durability and resilience of our hair, even after various styling treatments. We're confident that you'll be delighted with the results and longevity of your chosen hairstyle when using our premium raw human hair products.
Question : Why is your hair is expensive than other vendors?
Answer : Our hair is distinguished by its premium quality, which reflects our commitment to ethical sourcing and meticulous quality control standards. Unlike many vendors, we collect our hair directly from women across the entire country, ensuring authenticity and supporting local communities by compensating our hair donors generously.
What sets us apart is our unwavering dedication to quality at every step of the process. From the moment the hair is collected to its final inspection, we implement rigorous quality control measures to guarantee that only the finest strands make it into our products. Our customers value not only the exceptional durability and longevity of our hair but also the knowledge that they are investing in a product that upholds the highest ethical and quality standards in the industry. While our prices may reflect this commitment, we believe that the unmatched quality and ethical sourcing of our Cambodian hair justify the investment for those who seek the very best
Question : Do you accepted pay pal?
Answer : We currently do not accept PayPal as a payment method. To facilitate your payment, we offer alternative payment options that are convenient and secure. These options may include bank transfers, credit card payments, or other locally available payment methods.
Question : How long does your hair last?
Answer : Our raw human Cambodian hair is renowned for its exceptional durability and longevity, especially when properly cared for. While the exact lifespan of the hair can vary depending on individual factors such as maintenance routines and styling practices, our customers typically enjoy years of use from our premium hair extensions
To maximize the lifespan of your hair extensions, we recommend following our care instructions diligently. This includes using high-quality hair care products, avoiding excessive heat styling, and gently detangling the hair regularly. With proper care and maintenance, our raw Cambodian hair can maintain its quality and natural beauty for an extended period, providing you with long-lasting enjoyment and style versatility.
Question : Does your company is manufacturer?
Answer : While we may not fit the traditional definition of a manufacturer, our company is deeply involved in the production process of our products. Our team of dedicated individuals, primarily comprised of women working together for social support and community empowerment, takes great pride in sourcing, producing, and selling our products
We follow a unique model where our team members are actively involved in every stage of the manufacturing process. From sourcing the materials ethically to crafting and selling the final products, we strive to create meaningful opportunities for social impact and community development.
Through our collaborative efforts, we aim to not only deliver high-quality products to our customers but also contribute positively to the communities we serve. Your support enables us to continue our mission of empowerment and social change. Thank you for considering our products